Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Gift wrapping and packaging
Our biggest priority is you, keeping our lovely customers happy and looking fantastic in our jewellery is most important to us. Each piece will be lovingly hand wrapped and packaged within our eco-friendly signature boxes for that extra special sparkle.
Custom and personalised orders
Indisa Jewellery offer a personalised message included within our signature boxes. Please select the card number from the items description.
Sizing details
All sizing details are found within each product description.